FAQs

Frequently Asked Questions

Yes, you have the right to switch from one NDIS service provider to another if you are not satisfied with the quality or type of support you are receiving. It’s important to inform your current provider and discuss the process for transitioning to a new provider.
Absolutely, the NDIS encourages participants to involve their family members, carers, or other trusted persons in their planning process to ensure that their support needs and goals align with their overall aspirations and lifestyle.
Pre-meetings with NDIS providers are not mandatory but they can be beneficial for both the participant and the provider. Pre-meetings can provide an opportunity for the participant to discuss their needs and goals in more detail and for the provider to gain a better understanding of how they can tailor their services to meet those needs. This can lead to a more effective and efficient planning process, and can also help establish a positive and trusting relationship between the participant and provider.

The National Disability Insurance Scheme (NDIS) manages your funds through a system called “plan management.” There are three different types of plan management options available:

Agency-managed: If you choose agency-managed plan management, the NDIS will manage your funding on your behalf. The NDIS will pay your service providers directly, and you will not have to manage your funds yourself.

Self-managed: If you choose self-managed plan management, you will be responsible for managing your funding yourself. This means that you will receive your NDIS funding in your own bank account, and you will be responsible for paying your service providers directly.

Plan-managed: If you choose plan-managed plan management, you will use the services of a plan manager to manage your funding on your behalf. A plan manager will manage your funds and pay your service providers on your behalf.

Regardless of the plan management option you choose, you will be provided with a budget for the support and services that you require. This budget will be based on your individual needs and goals, as outlined in your NDIS plan. You will need to keep track of your spending and ensure that you do not exceed your budget.

The NDIS funding package is intended to cover the cost of the supports and services that are agreed upon in your plan. However, in some cases, you may need to pay additional costs for services or supports that are not covered by the NDIS, or if the cost of the support exceeds the amount allocated in your plan.

It’s important to note that you should discuss any additional costs with your service providers and support coordinators. They can help you understand the costs associated with the services you require and how they will be covered under your NDIS plan. They may also be able to assist you in finding other funding sources if required.

No, the National Disability Insurance Scheme (NDIS) does not set the maximum amount that can be charged for NDIS services. The cost of services and support can vary depending on factors such as the type of service, the location, and the level of support required.

However, the NDIS does have a price guide that sets out the maximum price that can be charged for certain supports and services. This price guide is updated annually and is designed to ensure that NDIS participants are not charged excessive amounts for the services and support they require.

In addition, the NDIS has policies and guidelines in place to ensure that service providers are delivering high-quality and cost-effective services to NDIS participants. This includes requirements for service providers to demonstrate that their services are reasonable and necessary and that they are providing value for money.

The National Disability Insurance Scheme (NDIS) provides funding for three main types of support:

Core Supports: These are supports that are essential for your daily living and help you to achieve your goals. Core supports may include assistance with personal care, mobility, communication, and community participation.

Capacity Building Supports: These supports are designed to help you develop skills and increase your independence. Capacity-building supports may include assistance with education, employment, social skills, and living skills.

Capital Supports: These are supports that help you to purchase or hire equipment, home modifications or technology to support your disability needs. Capital supports may include assistive technology, home modifications or other capital expenses.

The amount of funding you receive for each type of support will depend on your individual needs and goals, as outlined in your NDIS plan. It is important to note that the NDIS is not designed to provide full funding for all of your disability-related needs but to provide the reasonable and necessary support to help you achieve your goals and participate in the community.

No, the National Disability Insurance Scheme (NDIS) is only available to people who are between 7 and 65 years of age. If you are over 65, you may be eligible for other forms of government-funded support. If you were already receiving NDIS funding before turning 65, you may be able to continue to receive funding until the end of your current plan. However, you will not be able to renew your plan or access NDIS funding for new supports or services after you turn 65.

Individuals who have not received approval for funding via the National Disability Insurance Scheme may opt to seek immediate support through private payment.